Terms and Conditions

You must be able to form a legally binding agreement to use the Store and buy products. To create an App account you must be at least 18 years old. If you use SMART THREADS for another person or a business, you confirm you have authority to do so. Parents or guardians may use SMART THREADS products for children, and may create and manage a child's profile through their own account. Children do not create their own accounts.

You agree to use the Store and App for lawful purposes only. You may not:

• Try to gain unauthorized access, interfere with how they work, or upload malicious code.
• Scrape or automate use without our permission.
• Misrepresent your identity, including pretending to be a parent, guardian or emergency responder.
• Use the Store or App fraudulently.
• Store unlawful content on a product or profile.
• Use a product or profile to monitor, harass or locate another person without their knowledge or without legal authority.
• Create a Missing Mode alert or other profile content that you know is false or misleading.

We may restrict access if misuse occurs.

SMART THREADS makes wearable products with NFC technology designed to help share information you choose. Products include SMART BANDS, SMART PODS (iron-on NFC tags for clothing), and other items we may add. We try to describe and picture our products accurately. Colors on screen may differ from the real product, some images may be renderings or illustrations, and sizes are approximate. Descriptions, features and availability may change without notice. If we find an error in a description, we may correct it and, if you already ordered, give you the chance to cancel for a refund.

A SMART BAND or SMART POD has an NFC chip with no battery. The chip stores a link to a profile. When someone taps it with an NFC-capable phone, the profile opens in the phone's browser and shows the fields the account owner chose to show. Products are convenience tools, not guarantees. They are not:

• Trackers or live-location devices. A product cannot report where it is.
• Emergency response systems or emergency services.
• Medical devices.
• A guaranteed safety or recovery solution.
• A substitute for adult supervision.

A product works only if someone with an NFC-capable phone taps it. We cannot guarantee that anyone will find, tap or act on a product, or that any person, pet or item will be found.

When a linked product is tapped, the App may send a push notification to the account owner's phone, and a tapper may choose to share their phone's location, a photo or a message. Notification and location features depend on things outside our control, including:

• The phone, its operating system, battery and notification settings.
• Network and internet connections.
• The notification services we rely on (Apple, Expo and Firebase Cloud Messaging).
• Whether the tapper chooses to share a location or send anything.

Notifications may be delayed, inaccurate or not delivered at all. A shared location is where the tapper's phone was at that moment and may be approximate. Do not rely on notifications or shared locations as your only way to keep a person, pet or item safe.

Medical, allergy or emergency details on a profile are optional and are entered by the account owner. We do not verify them and we do not give medical advice. We do not guarantee that anyone who taps a product will see, understand or act on the information. If you choose to make medical information visible, anyone who taps the product can see it.

You are responsible for:

• The accuracy of information you enter or program, including contact, emergency and medical information.
• Keeping your App account and email access secure. Sign-in codes are sent to your email.
• Choosing what to show on a profile and understanding that anyone who taps the product can see it.
• Following the law when you use or give products to others, including children.
• Giving us an accurate email address and phone number that belong to you.

We are not responsible for incorrect, outdated or incomplete information entered by you or on your behalf.

• Prices are shown in U.S. dollars unless stated otherwise. Taxes and shipping, where they apply, are added at checkout.
• Payment is taken at checkout through Shopify and Shopify Payments. We do not store your full card number.
• Placing an order is an offer to buy. We accept it when we confirm it by email or ship it.
• We may cancel or refuse orders, limit quantities, and correct pricing or listing errors. We will refund any amount charged for an order we cancel.
• Please check your order details before you pay. You are responsible for entering accurate contact and delivery information.

When we run a promotional offer, such as the free SMART BAND Classic offer, the terms shown with the offer apply.

• The free SMART BAND Classic offer (code SMART1) has a flat $10.00 shipping charge. The shipping charge is non-refundable.
• The offer does not require any other purchase or an App subscription, and does not start a subscription or recurring charge.
• Optional add-ons at checkout are separate and charged only if you choose them.
• We may limit, change or end an offer for future orders. Any per-customer limit or end date will be shown with the offer.

Our Shipping Policy gives processing times, delivery estimates and where we ship. In summary:

• Orders are processed within 1 to 3 business days after payment is confirmed. Processing can take longer during launches, holidays, high volume, pre-orders or custom orders.
• Delivery times are estimates, not guarantees. They depend on carrier performance.
• If we cannot ship within the time stated at checkout, we will tell you, let you agree to the delay or cancel for a prompt refund, and give you a revised ship date where we can.
• We are not responsible for carrier or customs delays, delivery details you entered incorrectly, or packages the carrier marks as delivered that are later lost or stolen. We will help where we can but cannot promise a replacement.
• We currently ship only to addresses in the United States, and we offer standard shipping only.

Our Refund Policy has the details. In summary:

• You may ask to return an item within 30 days of delivery.
• Items must be unused, in original condition and packaging, with proof of purchase. Items that have been worn, used or heat-applied are generally not eligible, and custom or pre-programmed products may not be returnable unless defective.
• Contact us before sending anything back and we will give return instructions.
• You pay return shipping unless the item arrived damaged, defective or incorrect. The $10.00 shipping charge on the free SMART BAND Classic offer is non-refundable.
• If an item arrives damaged, defective or incorrect, contact us within 48 hours of delivery, with photos if you can.
• Approved refunds go back to the original payment method, usually within 5 to 10 business days after we receive and inspect the return.
• Refunds for App subscriptions are handled by Apple, not by us (see the next section).

The App offers optional paid plans: Starter, Plus and Unlimited. Each is billed monthly and starts with a 7-day free trial. Plans are bought through Apple in-app purchase in the App, not through the Store, and Apple sets the price you see at purchase. Buying a product in the Store does not start a subscription.

• Billing is handled by Apple under Apple's terms. Prices may vary by country and may not include taxes. Free trial eligibility is decided by Apple.
• Auto-renewal: your subscription renews automatically each month at the price shown at purchase unless you cancel. If you do not cancel before the free trial ends, Apple charges your payment method and the subscription begins.
• To avoid being charged, cancel at least 24 hours before the end of the free trial or the current billing period.
• Manage or cancel anytime in your Apple account's subscription settings. Deleting the App or your SMART THREADS account does not cancel a subscription.
• Refunds for App subscriptions are handled by Apple under its policies. Request them from Apple.
• Android coming soon.
• If you cancel, you keep paid features until the end of the period you paid for.
• We may change plans or plan features. Any price change applies only as Apple allows, and you will have the chance to cancel first where Apple requires it.

• The App is licensed, not sold. Apple's standard Licensed Application End User License Agreement applies to your use of the App in addition to these Terms.
• These Terms are between you and SMART THREADS, not Apple. SMART THREADS, not Apple, is responsible for the App and its content, for support and maintenance, and for any claims about the App.
• Apple has no obligation to provide maintenance or support for the App. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the App and may enforce them against you as Apple's agreements allow.
• You confirm that you are not in a country under a U.S. government embargo and are not on a U.S. government list of prohibited parties.
• Apple's App Store terms also apply to your downloads and purchases.
• Android coming soon.

All content, logos, designs, text, graphics and software, and the SMART THREADS name and product names, are owned by or licensed to SMART THREADS LLC and protected by law. We grant you a limited, personal, non-exclusive, non-transferable license to use the Store and the App for their intended purposes. You may not copy, modify, distribute, sell or reverse engineer any part of them without written permission.

SMART PODS are patent pending. "Patent pending" means an application has been filed. It does not mean a patent has been granted.

You keep ownership of the photos, text, feedback, and other content you add to a profile or send to us. You give SMART THREADS a limited license to host, store and display it as needed to run your profile and the App, including showing public fields to anyone who taps the product, and for support and improvement. You confirm that you have the right to add it and that it does not violate anyone's rights or any law.

We work with other companies, including Shopify, payment processors, shipping carriers, Apple, RevenueCat, Expo, Firebase Cloud Messaging and Google Maps, and we link to social media platforms. They operate under their own terms and we are not responsible for their content, services or practices.

If you opt in to marketing, for example by checking a consent box or signing up for an offer, you agree that we may contact you by email and text message about products, offers and updates. Message frequency varies, and message and data rates may apply. Consent is not a condition of any purchase. You can opt out any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us. Opting out does not stop order, support and account messages. Some advertising cookies and pixels on the Store may be treated as a "sale", "sharing" or "targeted advertising" under certain U.S. state privacy laws. See our Privacy Policy and Your Privacy Choices page.

Our Privacy Policy explains how we handle information. We use reasonable administrative, technical and physical safeguards to protect personal information. No system is completely secure. You are responsible for protecting your App sign-in access and your device.

The Store, products and App are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted service, compatibility with every device, continuous NFC performance, that tap alerts, location sharing, Missing Mode or any other feature will work without error, or that any information on a profile is accurate or complete.

To the fullest extent the law allows, SMART THREADS is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits or goodwill, arising from your use of the Store, products or App. This includes, without limitation, damages arising from:

• User misuse, or failure to update information.
• Third-party misuse of data.
• Lost, missing or unlocated persons, pets or items.
• Personal safety incidents.
• Medical outcomes, or reliance on information stored on or shown through a profile.
• Failure of anyone to tap, see or act on a product.
• Delayed, missed or undelivered notifications.

Nothing in these Terms limits liability that cannot be limited under the law that applies to you, and some places do not allow certain limits, so some of the above may not apply to you.

To the extent the law allows, you agree to defend and hold harmless SMART THREADS LLC and its owners, employees and agents from claims, losses and expenses (including reasonable attorneys' fees) arising from your misuse of our products or App, your violation of these Terms or the law, or content you add to a profile.

These Terms are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-law rules. If you have a concern, please contact us first and we will work with you in good faith to resolve it. Any legal action about these Terms, the Store, our products or the App must be brought in the state courts located in Manatee County, Florida or, where federal jurisdiction exists, the federal court whose district includes Manatee County, and you and we consent to the jurisdiction of those courts. Nothing in these Terms removes consumer protections that cannot be waived under the law where you live.

We may suspend or end access to the Store or App if these Terms are broken or misuse is found. You may stop using the App and delete your account at any time.

We may update these Terms. Updates take effect when posted on this page with a new "Last updated" date. Continued use after an update means you accept the updated Terms. Changes do not apply to orders already placed.

If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, are the entire agreement between you and SMART THREADS about their subject matter.

SMART THREADS LLC
Parrish, Florida
Mailing address: 13120 Bayberry Way, Parrish, FL 34219
Contact form: the Contact Us page
Support: support@smartthreadsusa.com
Phone: (941) 909-3968
General business: info@smartthreadsusa.com

For questions about these Terms, orders or marketing messages, please contact us.