Delete Your Account

You can delete your account yourself, at any time, from inside the Smart Threads app:

1. Open the Smart Threads app and sign in.
2. Tap the Settings tab at the bottom of the screen.
3. Scroll to Danger Zone and tap Delete account.
4. Read the warning. It lists what will be removed and reminds you that an app subscription is not cancelled. Tap Continue to delete.
5. If your account has no active paid plan, the app may offer you one free month of the Starter plan instead. Tap Continue with deletion to decline.
6. On the Are you sure? screen, tap Yes, permanently delete. Your account and its data are deleted right away and you are signed out. To change your mind, tap Cancel - keep my account.

Android coming soon.

You do not need the app, and you do not need to reinstall it. To ask us to delete your account and its data:

• Email support@smartthreadsusa.com with the subject "Delete my Smart Threads account".

What to include:

• The name on the account and the email address you use to sign in to Smart Threads.
• A clear statement that you want your account and data deleted.
• If you want a child's profile deleted but not your whole account, tell us which profile.
• Please do not send passwords, one-time codes, payment card numbers or medical details.

How we check it is you: we reply to the email address on the account. We may ask you to confirm the request from that address. If you no longer have access to that email address, tell us and we will explain what else we need.

How long it takes: we will confirm we received your request and email you when the deletion is done.

Smart Threads plans (Starter, Plus and Unlimited) are bought and billed by the app store, not by SMART THREADS LLC. We cannot cancel them for you, and deleting your account does not cancel them. If you pay for a plan, cancel it first so you are not charged again:

• iPhone: cancel in your Apple account's subscription settings.
• Android coming soon.

If you already deleted your account, you can still cancel in the same store settings. Refunds for app subscriptions are handled by the store, not by us. Buying a SMART BAND or SMART POD in our online store does not start a subscription.

When your account is deleted, we remove the following from our active systems right away:

• Your account details: name, email address, profile image, sign-in records and sessions, and settings such as your acceptance of the in-app notice.
• Your notification token: the code that lets the app send alerts to your phone.
• All of your profile cards, including Business, Kids and Medical cards, and everything on them: names, phone numbers, bios, links, notes, emergency contacts, custom fields, social and review links, and any medical or care details you entered.
• Your card links and pages. Public card links stop working right away. A band or pod linked to a deleted card will no longer show a profile.
• Tap history, including any location, photo or message that someone who tapped your product chose to share.
• Contact details that visitors submitted through your card's contact form, if you used one.
• Photos and videos you uploaded, including profile images.
• Your plan record in our database.

Some information is not removed by deleting your account. We keep it only for the reason and time below.

• Store order and billing records (held in our online store system): kept for as long as tax, accounting and legal requirements call for.
• Support emails and messages you sent us, including your deletion request: kept for as long as needed to respond to you and keep a record of your request.
• Security, fraud-prevention and legal records, if any: kept only as long as needed for that purpose or as the law requires.
• Subscription and purchase records held by Apple and the subscription service we use to read your plan status: these are held under their own terms and are not deleted by us when you delete your account.

Kids profiles are created and controlled by a parent or guardian's own adult account. When a parent deletes their account, the Kids profiles in it are deleted too, with the other data listed above. A parent or guardian can also ask to delete just one child's profile, or to review or delete information about their child, in the app (open the profile, tap Edit, then Delete) or by emailing support@smartthreadsusa.com. We will check that the request comes from the parent or guardian. See our Privacy Policy for more about children's privacy.

This page covers your app account. For information from purchases in our online store (for example your name, address and order history), email support@smartthreadsusa.com and say that you want store data deleted. Orders and payment records may need to be kept as described above. To stop marketing emails or texts, use the unsubscribe link or reply STOP.

• Deletion cannot be undone. The app tells you this before you confirm.
• A band or pod that was linked to a deleted card will no longer show that profile.
• You can create a new account later, but it will start empty.

Smart Threads app, developer SMART THREADS LLC, Parrish, Florida.
Email: support@smartthreadsusa.com. Phone: (941) 909-3968.
Mailing address: 13120 Bayberry Way, Parrish, FL 34219.
Privacy Policy: Privacy Policy