Refund policy
Effective date: November 1, 2026
Returns
You may ask to return an item within 30 days of delivery. Return eligibility also depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns. The $10.00 shipping charge on the free SMART BAND Classic offer is non-refundable.
Damages and issues
Please inspect your order when you receive it. If an item is defective or damaged, or if you received the wrong item, contact us within 48 hours of delivery, with photos if you can.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated, usually within 5 to 10 business days after we receive and inspect the return. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
Refunds for Smart Threads app subscriptions are handled by Apple, not by us. Request them from Apple. Buying a SMART BAND or SMART POD in the Store does not start a subscription.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at support@smartthreadsusa.com or call (941) 909-3968.